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Most document imaging software has an associated annual maintenance contract to give you ongoing access to upgrades and tech support.
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ICR forms processing software
ContentVerse Automated Data Import - 1 Year Annual Maintenance

CompuThink ContentVerse Automated Data Import - 1 Year Annual Maintenance CompuThink ContentVerse Automated Data Import - 1 Year Annual Maintenance

Terms and Conditions for Ordering Software Maintenance

Computhink Software Product Maintenance

Software Product Maintenance is COMPUTHINK’s standard software maintenance offering and is needed for each year past the initial year of purchase. It consists of software maintenance including updates and new releases for all the products listed on your software maintenance program. The software maintenance plan provides:

  • Product revision and maintenance releases to the licensed modules, including enhancements not incrementally charged, but excluding separately or optionally priced new features not originally licensed.
  • Access to workarounds.

Software Product Maintenance Pricing

For those systems that are under a maintenance program, but are more than three versions behind the current released version, an additional support fee is applicable resulting in a total software maintenance fee of 30%.

Maintenance Re-Instatement

To be eligible for continued maintenance coverage, COMPUTHINK products must have been covered continuously since initial licensing. Products which are not covered by maintenance are able to be reinstated by placing them under maintenance for at least one year (forward), and by paying maintenance charges retroactively for the period since maintenance was dropped, plus an additional re-instatement fee based on the lapsed time.

License Downgrades for Maintenance

At annual maintenance renewal time, customers may downgrade the number of seat licenses to be renewed if they are not being used. Once support is downgraded on a particular product, the user licenses removed are not eligible for maintenance re-instatement. All seats of a licensed product in use must be covered by the same maintenance terms.



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