Scanning FAQ

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Question :
I have a Fujitsu fi-5120C scanner. I accidentally fed a document through it which had a staple attached, and this has scratched one of the scanning components, causing a thin black line to appear down the center of all scans.

Can this be fixed and, if so, what part do I need? Is it possible to fit it myself?
 
Answer :
You will need to replace the dust cover assembly for that unit. Unfortunately, that is not considered a user replaceable part. Currently, the only way to get it replaced would be through a warranty or service contract for your unit.

If your fi-5120C is not under warranty, you can get a post-warranty service contract for it here.

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